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Valued Customer,

We are committed to getting your products up and running as quickly as possible!

Our dedicated team is ready to help. Rest assured If we can’t fix the issue here and your product is still under warranty, we’ll gladly send you a brand new replacement with fully restored data allowing you to pickup where you left off.

Team IR

Get In Touch

IR Support Form

We want you to be satisfied with your purchase. If you're not happy with your product, our refund and return policy is here to help.

If you're experiencing issues with your Chapo, please reach out to our dedicated customer support team for help.

Forgot your password? No worries! Just click "Forgot Password," enter your email, and we'll send you a link to reset it. Let's keep it simple.

Product Support

If you're experiencing issues with your Chapo, please reach out to our customer support team for assistance and troubleshooting.

If you've forgotten your password, simply click "forgot password" and enter your email. We'll send you a link to reset it and regain access to your account.

FAQ

What Can Chapo Do?

Chapo uses advanced AI to provide a seamless experience. It answers your questions, engages in meaningful conversations, plays fun games, and keeps you updated with the latest news. Whether you’re curious, looking for a fun chat, or want to stay informed, Chapo is the perfect companion for any moment.

How do I set up Chapo?

Getting started with Chapo is easy and fun! Each Chapo robot comes with its own user guide, designed to walk you step by step through the process of waking up your robot, so you can start enjoying all its features right away.

Why isn’t Chapo responding to commands?

If Chapo isn’t responding, make sure it is fully charged or plugged in because a low battery can stop it from working. Also, check that it is connected to a strong Wi-Fi network since a weak connection can cause issues.

Is Chapo compatible with other smart devices?

Yes, Chapo seamlessly connects with a variety of smart devices, including smart lights, speakers, and more. You can control them effortlessly using voice commands or the Chapo app. Just ensure all your devices are connected to the same Wi-Fi network, and you’ll be ready to enjoy a fully connected experience!

Does Chapo need maintenance?

Chapo is designed to be low maintenance, but a little care goes a long way. To keep it running smoothly, gently dry wipe it to remove dust and debris and avoid using wet wipes. Keep it charged and connected to Wi-Fi for the best experience. It is that easy!

What warranty options are available?

Chapo comes with a 2-year warranty on its components and sensors, giving you peace of mind. Please note that the warranty doesn’t cover the battery, but the shell is backed by a lifetime guarantee. If you need a replacement battery, it’s available for £120, or you can opt for a battery cover for just £2 a month. We’re here to ensure you get the best experience!

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