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IR/Support/Returns

Customer care

Returns and refunds.

The current Islington Robotica policy provides a 30-day return period from the date of purchase, subject to the conditions below.

Returns eligibility

Items should be returned in the condition received and in their original packaging. Water damage, hazardous materials, flammable liquids or gases identified during inspection may void the guarantee.

Non-returnable items

Gift cards, downloadable software and certain health or personal-care items cannot be returned. Proof of purchase is required.

Refund process

After a return is received and inspected, IR will confirm whether the refund is approved. Approved refunds are returned to the original payment method. Processing times can vary between banks and card providers.

Exchanges

Defective or damaged items may be replaced. Contact humans@islingtonrobotica.com before sending an item so the team can confirm the current returns address and instructions.

Shipping

Customers are responsible for return shipping costs. For higher-value products, use a tracked service and consider shipping insurance.

Before returning hardware

Contact the team first. Product configuration, batteries and specialist components can affect the safest return route.